We run it for you.
- Managed upgrades and backups
- Highly available paging infrastructure
- SMS, voice, Slack, and email delivery
- Operational support
Managed on-call for small teams
Wake the right engineer. Every time.
Reliable on-call without the enterprise operations platform.
Built for teams with 5–25 responders. Open-source core.
Northstar Engineering/ Workspace
DocsINC-00482SEV1Triggered Live
Checkout error rate above 10%
▣ Payments API Jul 25, 2026, 9:41 AMWebhook source
ExportAcknowledgeResolve
Details
Error rate crossed the production threshold inus-east-1. Firewatch matched the Payments API and started its production escalation policy.
Alert source eventsOriginal provider data retained with this incident.
1 eventLifecycle
Permanent incident events, newest first by default.
Add responder note
Share what you checked, changed, or learned…
Add note- SMS notification delivered to Maya ChenFirewatch · 9:41:06 AM
- Slack notification delivered to Maya ChenFirewatch · 9:41:07 AM
- Incident triggered by signed webhookFirewatch · 9:41:04 AM
Incident details
- Service
- Payments API
- Severity
- SEV1
- Status
- Triggered
- Declared by
- Firewatch
Paging without the platform tax
You need reliable alerts. Not another operations suite.
Small teams should not pay enterprise prices or navigate enterprise complexity just to wake the right person.
Firewatch keeps schedules, acknowledgement, and escalation clear—then manages the infrastructure that makes them dependable.
One explicit alert path
From signal to accountable responder.
- 01
Receive
Ingest alerts through integrations, the API, or signed webhooks.
- 02
Resolve
Find the current responder from schedules and overrides.
- 03
Notify
Reach them by SMS, voice, Slack, or email.
- 04
Acknowledge
Make ownership explicit and visible to the team.
- 05
Escalate
Move to the next responder when time runs out.
The essentials, done properly
Clear coverage. Reliable escalation. Less to operate.
01
Schedules people can trust
Rotations, overrides, exclusions, and handoffs stay visible in one timezone-aware calendar.
Learn more →02Escalation that follows through
Set acknowledgement windows and escalation steps instead of hoping a message was seen.
Learn more →03Delivery you do not have to run
Firewatch Cloud operates notification delivery, upgrades, backups, and the critical paging path.
Learn more →Move without starting over
Leaving Opsgenie or Grafana OnCall?
Bring your schedules and escalation logic. We also help teams replace Slack-and-spreadsheet rotations with a real paging path.
Get migration helpOpsgenie →Grafana OnCall →Slack + spreadsheets →Firewatch Cloud
Connect the existing stack
Alerts in. Responders reached.
Receive alerts through signed webhooks, the Firewatch API, or AWS messaging. Deliver by SMS, voice, Slack, and email.
Explore integrationsAlert sourcesWebhooksAPIAWS SNS / SQS
FirewatchResponder deliverySMS + voiceSlackEmail
Open core, managed critical path
Keep the escape hatch. Lose the pager maintenance.
Firewatch Community is free to self-host. Firewatch Cloud adds managed upgrades, backups, availability, delivery infrastructure, and support.
Pricing that matches the job
Pay only for the people who can be on call.
Collaborators and stakeholders are free. Alerts, incidents, services, schedules, integrations, and ingested data do not determine your price.
Firewatch Cloud$12 per responder / monthOr $120 per responder / year when billed annually.100 pooled SMS or voice attempts per responder each month.View pricing
Infrastructure you can understand
Trust is built into the operating model.
Inspect the product and retain a self-hosting path.
Your operational history is yours to keep.
Clear controls, signed webhooks, and disclosure paths.
Published status and explicit service commitments.
Put the pager down